Privacy Policy

1. Purpose & Scope

We are committed to protecting the personal information (including sensitive information) of students, prospective students, staff, and website visitors. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP).

2. Collection of Personal Information

We collect personal information:

• Directly from you, such as during enrolment, enquiries, feedback.
• Automatically through website usage (e.g. IP address, usage metadata).
• From third parties where permitted (e.g. regulatory bodies, employers).

3. Types of Information Collected

Typical information includes your name, contact details, education and employment background, USI (Unique Student Identifier), course enrolment and progress, and billing details. Sensitive information (e.g. disability status) is collected only with your consent or as required by law (e.g. for RPL purposes).

4. Why We Collect It

To:

• Manage your enrolment and course delivery.
• Meet our regulatory reporting obligations (e.g. NCVER, ASQA).
• Administer payments, support services, and maintain records.

5. Use & Disclosure

We use personal information to:

• Deliver services and administer courses.
• Comply with legal and regulatory obligations (e.g. VET Data Provision Requirements, Student Identifiers Act).

We may disclose information to:

• NCVER and relevant government departments.
• Authorized third-party service providers (e.g. payment processors, IT systems).
• Regulators like ASQA, where required.

6. Security & Retention

Personal information is stored securely (electronically and/or physically), access is restricted, and we maintain safeguards against misuse, loss, or unauthorised access. We retain records according to our retention and disposal policies and regulatory requirements.

7. Access & Correction Rights

You have the right to:

• Access your personal information.
• Request correction of errors.

Requests can be submitted via email or through our Student Support. We respond in a timely manner and free of charge, unless a fee is permitted under the Privacy Act.

8. Complaints

If you believe your privacy has been breached, you may contact us to resolve the issue. If unsatisfied, you may lodge a complaint with:

• The Office of the Australian Information Commissioner (OAIC).
• ASQA, regarding RTO-related privacy matters.

9. Updates to This Policy

We may revise this policy over time. Updates will be posted on our website and communicated where appropriate.